Lumin Soft Esthetics, LLC

Terms & Conditions

Privacy Policy

Terms & Conditions

Thank you for choosing Lumin Soft Esthetics, LLC for your skincare needs! These Terms and Conditions outline the policies governing appointments and services offered by Lumin Soft Esthetics, LLC. By booking an appointment, you agree to be bound by these Terms.

  • Booking: Appointments can be made by phone, email, or through our online booking system.
  • Confirmation: You will receive a confirmation email or phone call for your appointment. Please review the details carefully and notify us immediately of any discrepancies.
  • We require a valid credit card to hold your appointment. [through a confirmation email]
  • Late Arrival: We understand that unforeseen circumstances can arise. If you are running late, please call us as soon as possible. We will do our best to accommodate you, but please be aware that late arrivals may shorten the duration of your service.
  • We understand that life happens! If you need to cancel or reschedule your appointment, we kindly request at least 24 hours notice.
  • Cancellations with less than 24 hours notice may be subject to a cancellation fee of $30.
  • No-Shows: Clients who miss their appointment entirely (no-show) will be charged the full service price.
  • We accept all major credit cards, Venmo, and Zelle.
  • Payment is due at the time of service.
  • We are unable to accept split payments for services.
  • Current pricing is available upon request or on our website.
  • We reserve the right to modify our prices at any time. The price quoted at the time of booking will be the price charged.
  • We strive to provide detailed descriptions of our services. Please ask your esthetician if you have any questions about a specific service.
  • We have a no-gratuity policy in place, so you only pay the established price for your service.
  • Please disclose any relevant medical conditions or allergies to your esthetician during the consultation.
  • Certain conditions or allergies may contraindicate specific services.
  • We reserve the right to refuse service if we believe it may be unsafe for you.
  • We expect all clients to treat our staff and other clients with respect.
  • We reserve the right to refuse service to anyone exhibiting disruptive or abusive behavior.
  • Gift certificates are non-refundable but may be applied towards a future service of equal or greater value.
  • Gift certificates expire one year after the date of purchase.
  • We respect your privacy. Please refer to our separate Privacy Policy for details on how we collect and use your information.
  • Esthetic services are intended to promote relaxation and improve the appearance of your skin. Results may vary depending on individual factors such as skin type, condition, and lifestyle habits.
  • During the consultation, we will discuss your specific needs and desired outcomes. We cannot guarantee specific results.
  • We reserve the right to modify these Terms at any time. The revised Terms will be posted on our website and will be effective immediately for all future appointments.

Privacy Policy

This Privacy Policy describes how Lumin Soft Esthetics, LLC collects, uses, and discloses your information when you use our services or make an appointment via our website, on the phone, or in person with an esthetician.

We collect several types of information to provide and improve our Services:

  • Appointment Information: When you schedule an appointment, we collect information such as your name, contact information (phone number, email address), and appointment details (date, time, service requested).
  • Health Information: In order to provide the best possible service and ensure your safety, we may collect some health information during your consultation or appointment. This may include allergies, skin conditions, medications you are taking, and pregnancy status.
  • Payment Information: We use a secure third-party payment processor to collect your payment information. We do not store your full credit card details on our servers.

We use the information we collect for several purposes:

  • To schedule and confirm your appointments.
  • To provide the Services you request.
  • To send you appointment reminders and updates.
  • To personalize your experience with our Services.
  • To comply with legal and regulatory requirements.

We will not share your information with any third party except in the following limited circumstances:

  • Service Providers: We may share your information with third-party service providers who help us operate our business, such as appointment booking systems or payment processors. These service providers are obligated to protect your information.
  • Legal Requirements: We may disclose your information if required by law or to comply with a legal process.
  • With Your Consent: We may share your information with other third parties with your prior consent.

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure.

You have several choices regarding your information:

  • Access and Update: You can access and update your information by contacting us.
  • Unsubscribe: You can unsubscribe from our marketing communications by following the unsubscribe instructions in the emails we send you.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our records.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

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